Contact Us
Contact Us - PixelRush
Last Updated: 2025-10-18
At PixelRush, we are committed to supporting our global gaming community. Whether you require technical assistance, wish to report a bug, seek partnership opportunities, or share feedback, our dedicated team is here to assist you. Please select the contact method that best suits your needs.
Primary Contact Channels
Email Support
- Email: [email protected]
- Availability: 24/7
- Response Time: Within 24 hours (typically faster)
- Languages Supported: English, Chinese (Simplified & Traditional)
- Best For: General inquiries, technical issues, account problems, feedback
Email Tips for Faster Response:
- Use a clear subject line (e.g., "Technical Issue - Game Crash")
- Provide a detailed description of your issue
- Attach screenshots or screen recordings if applicable
- Specify your device and browser type for technical support
Phone Support
- North America: +1 (304) 909-5965
- Hours: Monday - Friday, 9:00 AM - 6:00 PM EDT
- Language: English
- Best For: Urgent technical support, account verification
- Asia-Pacific: +86 153-3280-2798
- Hours: Monday - Friday, 9:00 AM - 6:00 PM CST (China Standard Time)
- Language: Chinese (Mandarin), English
- Best For: Urgent inquiries, partnership discussions
Additional Support Options
Live Chat
Coming Soon! We are developing a real-time chat system to provide instant support. Stay updated via our homepage.
Social Media
Follow us for the latest updates, gaming news, and community events:
- Twitter: @PixelRush (coming soon)
- Facebook: PixelRush Gaming (coming soon)
- Instagram: @PixelRushGaming (coming soon)
Contact Form
Submit your inquiry using the form below. Our team will respond promptly based on your selected region and inquiry type.
Business & Partnership Inquiries
PixelRush welcomes collaboration opportunities with game developers, content creators, advertisers, and technology providers. To propose a partnership:
- Email: [email protected]
- Include: Company name, proposal summary, and contact details
- Response Time: Within 2-3 business days
Report a Bug
Help us improve by reporting bugs or technical issues. Please email [email protected] with the subject "Bug Report" and include:
- What you were doing when the bug occurred
- Device and browser information
- Screenshots or screen recordings (if possible)
- Steps to reproduce the issue
Your feedback enhances our platform for all users.
Game Submission
PixelRush invites game developers to submit their titles for potential featuring. Send your proposal to [email protected] with:
- Game title and description
- Platform(s) available
- Download/Play links
- Press kit or promotional materials
- Unique selling points
Response time: Within 3-5 business days.
Response Times
| Contact Method | Typical Response Time |
|---|---|
| Within 24 hours | |
| Phone (during business hours) | Immediate |
| Contact Form | Within 24-48 hours |
| Business Inquiries | Within 2-3 business days |
Note: Response times may be longer during weekends and holidays.
Office Hours by Region
| Region | Days | Hours | Notes |
|---|---|---|---|
| Americas (EDT/EST) | Monday - Friday | 9:00 AM - 6:00 PM | Email support only on weekends |
| Europe (CET/CEST) | Monday - Friday | 3:00 PM - 12:00 AM | Email support only on weekends |
| Asia-Pacific (CST) | Monday - Friday | 9:00 AM - 6:00 PM | Email support only on weekends |
Email support is monitored 24/7, with responses potentially delayed outside business hours.
Privacy & Data Protection
PixelRush is committed to safeguarding your privacy. All data submitted via our contact forms is:
- Processed securely in accordance with our Privacy Policy
- Used solely to address your inquiry
- Never sold or shared with third parties
- Handled in compliance with GDPR, CCPA, and applicable local regulations
- Stored securely and deleted when no longer required
Frequently Asked Questions
- Q: Do you offer phone support in other languages?
- A: Currently, we support English and Chinese (Mandarin). Language expansion is under consideration based on demand.
- Q: How do I delete my account or data?
- A: Email [email protected] with your request. Processing takes up to 7 business days.
- Q: Can I suggest features or improvements?
- A: Yes! Submit your ideas via the contact form or email.
- Q: Do you provide support for third-party games?
- A: We offer general guidance; for specific issues, contact the respective developer.
Mailing Address
PixelRush Gaming Platform
Digital Operations
Email correspondence preferred for fastest response
Physical address available upon request for business or legal purposes.
Thank You
Thank you for choosing PixelRush. Your inquiries, feedback, and support are invaluable to our community’s growth. We look forward to assisting you!
Happy Gaming!
— The PixelRush Team
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